Shipping
All orders are custom packaged with special care to ensure the quality and safety of your purchase. Unless specified otherwise, all orders are shipped via Australia Post. Please email info@curtis925.com with any inquiries. Curtis 925 is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.
Ship Windows
All sales on curtis925.com are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@curtis925.com. We will gladly address any questions or concerns you may have.
In the event you receive an item that you believe is damaged or defective, we require that you email info@curtis925.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair.
If you purchased a Curtis piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.
MULTIPLE PIECES
If you place a single order for multiple pieces with different ship windows, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated ship window of all items in your order.
RETURN POLICY
All sales on curtis925.com are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@curtis925.com. We will gladly address any questions or concerns you may have.
In the event you receive an item that you believe is damaged or defective, we require that you email info@curtis925.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair.
If you purchased a Curtis piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers..
PRIVACY POLICY
Curtis takes the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you through our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency, except that we may share your information under certain circumstances with outside consultants or companies, but only for the purpose of enabling those consultants or companies to help this site function or assist us in our business. This Privacy Policy only covers information collected through this Website, and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners.
This Privacy Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information...
TYPES OF INFORMATION COLLECTED
What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.
You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions.
EMAIL NEWSLETTER
Our email newsletter is used to communicate new product availability, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.
PUCHASING PRODUCTS
When purchasing Curtis products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest..
Opting Out
How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to info@curtis925.com. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
SSL Security
Your Curtis 925 account information is password-protected for your privacy and security. Curtis will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.